Shipping policy
My Brand Shop currently ships within South Africa only. All orders are dispatched via our Door to Door Courier Service or Pudo Locker Courier Services.
Who do we ship with?
We ship with The Courier Guy and Pudo.
Door to door and Pudo deliver between 9am and 5pm Monday-Friday and does not include weekends and public holidays. However, Pudo collections at a locker can be done at any convenient time. You will receive a notification once we have notified you that the order has been shipped.
Choose your Shipping Method
Once your order has been placed, you will be able to choose between the following shipping methods.
- PUDO Locker-to-Locker
Have your parcel delivered to a PUDO locker of your choice. A convenient and affordable option that allows you to collect your order when it suits you.
- PUDO Locker-to-Door
Have your order delivered directly to your home or business address through PUDO, powered by The Courier Guy.
- PUDO Door-to-Locker
Have your order delivered to a PUDO locker of your choice for convenient collection.
- Courier Delivery – Door-to-Door
Have your order delivered directly to your specified physical address by The Courier Guy.
- Free “Click & Collect”
We do offer a free collection service from our offices in Moreleta Park, Pretoria. Kindly allow the usual production lead time to get your order ready. Lead Times are listed in our Terms & Conditions. Once your order is completed, packaged and ready to collect, you will receive an email confirming this, along with all other important information relating to the collection.
Collection times are as follows:
MONDAY to FRIDAY between 08:00 – 17:00
CLOSED on WEEKENDS & PUBLIC HOLIDAYS unless otherwise arranged.
Should a courier be collecting your parcel on your behalf, please ensure to notify us which courier you have booked, and email us a copy of the waybill a day prior to collection, so we can have it printed and attached to your package before they arrive to avoid delays.
How long will it take once shipped?
We print and manufacture to order. Lead times are as per our T’s & C’s.
Courier times are estimated times once your order has been produced and booked:
- JHB & Pretoria courier time is approximately 1 – 2 days
- Main City Centres is approximately 1 – 3 working days
- Outer lying regional areas is approximately 4 – 5 working days
You will receive a notification once your order has been shipped.
Courier times should be used as an estimated guide and begin from the date of dispatch. My Brand Shop cannot be held responsible for any delays caused by courier companies.
Important Information
- We need a telephone number for all orders and cannot ship without it.
- We are unable to redirect orders once items have been dispatched.
- You will receive a PIN for the delivery or locker which will be send to you via email, WhatsApp or SMS. Please be on the looked for this and have it ready to receive / collect your parcel.
For any shipping related queries, kindly send an email to hallo@mybrandshop.co.za.