Terms and Conditions – My Brand Shop

Last updated: 16 October 2026

These Terms and Conditions apply to the website mybrandshop.co.za and all orders placed for custom and personalised products. By visiting the site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the website or place an order.

About Us

My Brand Shop specialises in custom branding, personalised products, laser engraving, DTF and UV DTF printing, stickers, labels, and related promotional items for businesses, schools, clubs, and individuals.

Physical address: Curlewis 751, Moreleta Emperors Estate, Moreleta Park, Pretoria, Gauteng, 0181
Email: hallo@mybrandshop.co.za
Phone: Celest : 063 664 5633 | Sharon : 083 268 7707
Website: mybrandshop.co.za

The offering on this website is available to South African clients only. Transaction currency is South African Rand (ZAR).

Quotations and Orders

All quotations are estimates and may be subject to change upon review of final artwork. Quotations will be confirmed before we proceed. In the unlikely event of a pricing, specification, or other error, a revised quotation will be issued. If you do not accept it, we reserve the right to cancel the order and refund any payment received.

Any specific turnaround times published on the website are indicative only. More accurate deadlines will be confirmed with you upon quotation and/or order. Once a deposit or full payment has been received, the order is considered fixed. Refunds for cancellation after production has started are at our discretion and may attract an administration fee for time and resources used.

Artwork, Proofs and Colour

Customers take full responsibility for checking all details on pre-production proofs before approving them. Proofs are typically sent as PDF or image files. Computer displays vary, and the final product may not identically match the colour shown on any screen. It is your responsibility to verify that all text, contact details, images, fonts, colours, and other elements are 100% correct before approval.

We shall not be responsible for any mistakes on the final product if you have approved the pre-production proof. Where digital artwork is supplied by you, we take no responsibility for quality issues arising from that artwork. Prices do not include extensive graphic design services. Any substantial design or artwork preparation work will be quoted separately.

Whilst every effort is made to produce colour as accurately as possible, reasonable variation can occur due to media type, printing process, or batch differences. We cannot be held liable for reasonable colour variance.

Orders, Pricing and Payment

All prices are in ZAR and include VAT where applicable. Prices are subject to change without notice. Payment is processed securely via Payfast. No card details are stored on our website. We take responsibility for the sale of goods, customer service, dispute resolution, and delivery. We reserve the right to refuse or cancel any order (including after payment) due to pricing errors, unavailability, or other reasonable grounds, and will refund where applicable.

Shipping & Delivery

We offer the following shipping and collection options:

PUDO Locker-to-Locker: R79.00 (incl. packaging). Have your parcel delivered to a PUDO locker of your choice.
PUDO Door-to-Locker: R99.00
PUDO Locker-to-Door: R99.00
Courier Delivery – Door-to-Door: R130.00
Send My Own Courier: Free

We ship with The Courier Guy and PUDO. Couriers deliver between 9am and 5pm Monday–Friday. Delivery does not include weekends and public holidays.

We manufacture to order. Lead times per item are listed on each product page. Courier time once produced and booked:

Johannesburg & Pretoria: approximately 1–2 days
Main city centres: approximately 1–3 working days
Outer lying regional areas: approximately 4–5 working days

You will be notified of the courier and tracking details via email. Courier times are estimates from the date of dispatch. We cannot be held responsible for delays caused by courier companies. Delayed delivery by a third-party courier does not constitute non-delivery by us and does not give grounds for cancellation.

A telephone number is required for all orders. We are unable to redirect orders once dispatched. Couriers may require a PIN, which will be emailed to you. It is your responsibility to inspect parcels on delivery and note any damage on the waybill (e.g. “Parcel damaged – contents not checked” or “unchecked”). Report shortages or damage within 24 hours. We are not responsible for issues not noted at the time of delivery.

Free Click + Collect / Pickup is available from our premises at Curlewis 751, Moreleta Emperors Estate, Moreleta Park, Pretoria, Gauteng, 0181. Allow the usual production lead time. You will receive an email when the order is ready. Collection times: Monday to Friday 10:00–14:00. Closed weekends and public holidays.

If arranging your own courier collection (“Send My Own Courier”), notify us in advance and email the waybill a day prior so it can be attached to the package.

Cancellation Policy

Products are custom-made or clearly personalised. The standard 7-day cooling-off right under the Electronic Communications and Transactions Act does not apply. Cancellation is possible free of charge only if production has not yet started. Once production has commenced, cancellation is not possible except in cases of our error or inability to fulfil the order. If we cannot fulfil an order, we will notify you and refund the full amount within 30 days.

Refunds and Exchanges

Contact us within 7 days of receiving your order at hallo@mybrandshop.co.za. Quote your order number and full name, and explain the reason (include photos for faulty items). You then have a further 7 days to return the item(s).

Items must be returned in the condition you received them, with all tags still attached and original packaging included where applicable. The item must be unassembled, unused, and in sellable condition.

Custom designed and made-to-order products (including personalised items with your requested text, colours, or designs) are final sales. We cannot accept returns, cancellations, or exchanges on custom orders unless there is a manufacturer flaw. We go through an approval process before production.

You are responsible for return shipping costs (typically matching the relevant shipping option used, e.g. R79–R130 depending on the service), which will be deducted from your refund. Pack the item including all packaging you received it with. We will arrange for our courier to collect the item on a date that is prior arranged and confirmed to be suitable for you. You will receive an email confirming that we have received your return and that you have been credited. Please allow between 3 and 10 working days for your bank to complete the transaction, depending on their processing time.

Returns for a refund must be requested within seven days of receiving your order. For returns received outside of this time frame, a store credit may be issued in the form of a gift card within 4 weeks of purchase. Eligibility for a late return will be handled on a case-by-case basis. If the product is returned outside of the 4-week period, we cannot offer a gift card. We do not accept returns or exchanges for any reason 30 days after delivery.

If you would like to exchange for another product, we will issue you with a gift card for the value of the item(s) returned and you can place a new order.

Your refund will be credited to match the original payment price. This will exclude shipping costs (with the exception of faulty items if applicable).

Goods are classified as faulty if they are received damaged. Personally inspect packaging on delivery and note any damage on the receiving ticket before signing for it. If you have not opened the packages, please write the words “unchecked” next to your name on the waybill. Please report any shortages or damages within 24 hours from the time of receiving your merchandise in writing via email. Explain the problem or defect and include any photographs if possible so that we may best assist you. Damaged items as a result of wear and tear are not considered to be faulty. Please contact us within 24 hours of receiving your order if your item has been delivered in a faulty state. Queries placed outside of this timeframe may not qualify for a refund. If we receive notification within this time frame (24 hours), we will process an exchange for any faulty item received. Replacements can only be made once we have determined that there was a manufacturer defect or damage caused during transit.

If you receive a faulty item, we will arrange a pick-up of this item free of charge and arrange for a replacement to be sent or a refund to be processed. If the pick-up is agreed and you are not at the premises when the courier arrives, you will be charged a fee equivalent to the relevant shipping option as well as the pick-up cost. Any future pick-ups will be at the customer’s cost.

All custom-made orders are made especially for you and are therefore final sales. We cannot accept returns, cancellations, or exchanges on custom orders unless there is a manufacturer flaw.

General Terms

You must be of legal age or have consent to use the site. You may not use the site or products for any illegal or unauthorised purpose. We reserve the right to refuse service, limit quantities, or cancel orders. Information on the site is provided for general purposes and may not always be complete or current. We may modify content, prices, or the service at any time. Product colours and images are displayed as accurately as possible, but monitors vary. We are not responsible for third-party tools, links, or websites. Any comments, feedback, or submissions you send may be used by us without restriction or compensation. Personal information is handled in accordance with the Protection of Personal Information Act (POPIA). We disclaim warranties to the fullest extent permitted by law. Liability is limited to the maximum extent allowed under South African law. You agree to indemnify us against claims arising from your breach of these Terms or violation of any law or third-party rights.

These Terms, together with any policies referenced on the site, form the entire agreement between you and us. These Terms are governed by the laws of the Republic of South Africa. We may update these Terms at any time by posting the revised version on the website. Continued use of the site constitutes acceptance of the changes. It is your responsibility to review this page periodically.

Questions about these Terms, orders, delivery, cancellations, or refunds should be sent to hallo@mybrandshop.co.za or 063 664 5633. Please include your order number.