Privacy Policy

Last updated: 16 October 2026

My Brand Shop (“we”, “us”, or “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, store, and protect your information when you visit mybrandshop.co.za or place an order with us.

Who we are

My Brand Shop
Curlewis 751, Moreleta Emperors Estate
Moreleta Park, Pretoria, Gauteng, 0181
Email: hallo@mybrandshop.co.za
Phone: 063 664 5633
Website: mybrandshop.co.za

What information we collect

We collect the following personal information when you use our website or place an order:

• Name and surname
• Email address
• Telephone number
• Billing and delivery address
• Order details and customisation information (text, artwork, designs)
• Payment confirmation details (processed securely by Payfast – we do not store your full card details)

How we use your information

We use your personal information only for the following purposes:

• To process and fulfil your orders
• To communicate with you about your order (order confirmation, production updates, delivery tracking, and collection notifications)
• To provide customer support
• To comply with legal and regulatory requirements

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Payment information

All card payments are processed securely through Payfast. Your full card details are entered directly on Payfast’s secure platform and are never stored on our website or servers.

How we protect your information

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, or misuse. Access to your information is limited to staff who need it to process your order.

How long we keep your information

We keep your personal information only for as long as necessary to fulfil your order, provide customer support, and comply with legal obligations (for example, tax and accounting requirements).

Your rights

Under POPIA you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information (subject to legal retention requirements)
• Object to the processing of your information

To exercise any of these rights, please contact us at hallo@mybrandshop.co.za.

Cookies

Our website may use cookies to improve your browsing experience and to remember items in your cart. You can disable cookies in your browser settings if you prefer.

Third parties

We may share limited information with trusted service providers who help us fulfil orders, including:

• Payfast (payment processing)
• Courier companies (The Courier Guy and PUDO) for delivery

These parties are only given the information necessary to perform their services and are required to protect it.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: hallo@mybrandshop.co.za
Phone: 063 664 5633
Address: Curlewis 751, Moreleta Emperors Estate, Moreleta Park, Pretoria, Gauteng, 0181